Effective Date: 10/01/2024
1. RETURNS
Thank you for shopping at SheepoTech (www.sheepotech.com). We aim to provide you with high-quality products and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward returns process.
1.1 RETURN PERIOD
You have 15 days from the date of receiving the item(s) to initiate a return without providing any explanation.
1.2 CONDITIONS FOR RETURNS
To be eligible for a return, please ensure:
- All items are in perfect condition.
- Items are in the original packaging.
- Any safety seals are not damaged, and all labels are retained.
1.3 INITIATE A RETURN
To initiate a return, please follow these steps:
- Email us at info@sheepotech.com with the following information:
- Order number
- Reason for the return
- Any relevant photos or details
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
1.4 CUSTOMER RESPONSIBILITIES
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service for returns.
1.5 RETURN CONFIRMATION
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
1.6 REFUNDS
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 2-20 business days. The exact timeframe for the refund to reflect in your bank account depends on your bank’s processing time.
1.7 EXCHANGES
If you need to exchange an item, please follow the return process outlined above and place a new order for the desired item.
2. DAMAGED OR DEFECTIVE ITEMS
In the rare event that you receive a damaged or defective item, please contact us immediately at info@sheepotech.com with photos and details of the issue. We will work to resolve the problem promptly.
3. CONTACT INFORMATION
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at info@sheepotech.com.